SMECO CC&B Upgrade is a Success

Abstract computer screens displaying code.

Utility Solutions Partners, LLC (USP) is pleased to announce the successful upgrade of Oracle Utilities Customer Care and Billing System at Southern Maryland Electric Cooperative (SMECO).

SMECO is headquartered in Hughesville, MD and provides retail electricity within Maryland to over 160,000 customers, in a service territory of 1,150 sq. miles, covering 4 counties.

In early 2019, SMECO selected USP to provide professional services to upgrade Oracle Utilities Customer Care and Billing system from version to version The project encompassed detailed assessments, extensive code remediation, testing and training. With the assistance of USP’s highly skilled professionals, the SMECO team achieved a very successful upgrade go-live over the weekend of May 8, 2020.

“Working with USP to upgrade SMECO’s CC&B system has been one of the smoothest, and one of the most important, projects we have undertaken. Managing a project of this size and scope is a challenge, especially when our co-op employees are splitting their time between the project and their regular duties. Throw in a pandemic, and our project could easily have been derailed; but, thanks to USP, we were able to complete the upgrade on budget and with little delay.

Their team of experienced CC&B functional and technical personnel demonstrated exceptional knowledge about the application and were able to decipher complex custom code to support SMECO’s regulatory requirements, with little or no documentation.

From start to finish, USP delivered on their promise to complete the project successfully and professionally. We are extremely satisfied with our partnership and look forward to future endeavors.”

About USP

USP is a full-service technology firm built by seasoned utility experts, imparting knowledge for our customers to get the most out of their software investment that guarantees them to succeed. We don’t believe our role stops with just installing software. We want every one of our clients to feel confident in their investment with USP. As a system integrator that solely focuses on providing implementation, integration, and support services for leading solutions like the Oracle Energy & Water Product Suite, a market leader in multi-service customer and operational technology software applications, and Aptumo, the Next-Gen CIS Platform powered by Salesforce. Our goal is to give our clients the ability to leverage our expertise and eliminate knowledge gaps in their internal teams while ensuring they are up to date with the latest technology.

We Install Confidence. Not Just Software.

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