Avista CC&B and MDM Upgrades are a Success

Skyline of Spokane Falls, Washington, in the evening.

Utility Solutions Partners, LLC (USP) is pleased to announce the successful upgrades of the Oracle Utilities Customer Care and Billing System and Meter Data Management System at Avista Utilities (Avista). These products are part of Avista’s multi-instance implementation of Oracle Utilities Customer-to-Meter (C2M) platform.

Avista has been working with USP since March 2015, utilizing technical services for Avista’s Oracle Utilities applications. When it came time to upgrade, Avista turned to USP for guidance, direction, and, ultimately, support services for their upgrade project. Starting in August 2019, the USP team supported the upgrades of the Oracle Utilities Customer Care and Billing system from version to version, Meter Data Management, Service Order Management, and Smart Grid Gateway from version to version, and Oracle’s Service Oriented Architecture Middleware from version to version

Recently, Avista partnered with USP on a successful go-live weekend. Even in the midst of a pandemic, the team was able to achieve a successful upgrade ahead of the original schedule.

“Avista successfully completed an upgrade of our Oracle Utilities Customer Care and Billing and Meter Data Management systems. It was a significant accomplishment on multiple fronts, and USP’s resources played an instrumental role in the team’s success! This project implemented significant changes to our operating environment with minimal downtime and no post-upgrade issues. Pre-upgrade batch and contact center target metrics were achieved within days following the upgrade. The resources USP provided were outstanding in their area of expertise and worked seamlessly within the broader team.”

About Avista Utilities

Avista Utilities is involved in the production, transmission and distribution of energy. We provide energy services and electricity to 395,000 customers and natural gas to 363,000 customers in a service territory that covers 30,000 square miles in eastern Washington, northern Idaho and parts of southern and eastern Oregon, with a population of 1.7 million.  Avista Utilities is an operating division of Avista Corp. (NYSE: AVA). For more information, please visit www.myavista.com.

About USP

USP is a full-service technology firm built by seasoned utility experts, imparting knowledge for our customers to get the most out of their software investment that guarantees them to succeed. We don’t believe our role stops with just installing software. We want every one of our clients to feel confident in their investment with USP. As a system integrator that solely focuses on providing implementation, integration, and support services for leading solutions like the Oracle Energy & Water Product Suite, a market leader in multi-service customer and operational technology software applications, and Aptumo, the Next-Gen CIS Platform powered by Salesforce. Our goal is to give our clients the ability to leverage our expertise and eliminate knowledge gaps in their internal teams while ensuring they are up to date with the latest technology.

We Install Confidence. Not Just Software.

Check Out More USP News

Aptumo Powered by Salesforce Logo

USP Announces New CIS Partner

Introducing Aptumo, the Next-Generation CIS and Billing Solution, Powered by Salesforce Utility Solutions Partners (USP) (www.utilitysolutionsllc.com), a leading system integrator who specializes in navigating the

USP Homepage on Desktop
USP Company Updates

USP Rebrands Website

A FRESH NEW LOOK Have you checked out our website lately? We’ve been busy giving it a makeover, and we’re excited to finally unveil the

Skip to content