Utility Solutions Partners, LLC (USP) is pleased to announce the successful upgrade of Oracle Utilities Customer Care and Billing System at Southern Maryland Electric Cooperative (SMECO).
SMECO is headquartered in Hughesville, MD and provides retail electricity within Maryland to over 160,000 customers, in a service territory of 1,150 sq. miles, covering 4 counties.
In early 2019, SMECO selected USP to provide professional services to upgrade Oracle Utilities Customer Care and Billing system from version 220.127.116.11 to version 18.104.22.168. The project encompassed detailed assessments, extensive code remediation, testing and training. With the assistance of USP’s highly skilled professionals, the SMECO team achieved a very successful upgrade go-live over the weekend of May 8, 2020.
Testimonial from Joe Trentacosta, SMECO SVP & CIO Customer and Enterprise Services:
“Working with USP to upgrade SMECO’s CC&B system has been one of the smoothest, and one of the most important, projects we have undertaken. Managing a project of this size and scope is a challenge, especially when our co-op employees are splitting their time between the project and their regular duties. Throw in a pandemic, and our project could easily have been derailed; but, thanks to USP, we were able to complete the upgrade on budget and with little delay.”
“Their team of experienced CC&B functional and technical personnel demonstrated exceptional knowledge about the application and were able to decipher complex custom code to support SMECO’s regulatory requirements, with little or no documentation.”
“From start to finish, USP delivered on their promise to complete the project successfully and professionally. We are extremely satisfied with our partnership and look forward to future endeavors.”
About Utility Solutions Partners, LLC:
USP is a professional and technical services company solely focused on providing implementation, integration, and support services for the Oracle Utilities Product Suite. USP offers full life-cycle services to water, wastewater, electric, gas, and solid waste utilities. Our clients include municipal utilities, cooperatives, and investor owned utilities with customer bases ranging from under 50,000 to over one million accounts. At USP we install confidence, not just software. Please visit us at www.utilitysolutionsllc.com to learn how USP can help you navigate your technology investments.