Utility Solutions Partners, LLC (USP) is pleased to announce the successful upgrades of Oracle Utilities Customer Care and Billing System and Meter Data Management System at Avista Utilities (Avista). These products are part of Avista’s multi-instance implementation of Oracle Utilities Customer-to-Meter (C2M) platform.
Avista has been working with USP since March 2015 utilizing technical services for Avista’s Oracle Utilities applications. When it came time to upgrade, Avista turned to USP for guidance, direction and ultimately support services for their upgrade project. Starting in August 2019, the USP team supported the upgrades of the Oracle Utilities Customer Care and Billing system from version 188.8.131.52 to version 184.108.40.206, Meter Data Management, Service Order Management, and Smart Grid Gateway from version 220.127.116.11 to version 18.104.22.168, and Oracle’s Service Oriented Architecture Middleware from version 22.214.171.124 to version 126.96.36.199.
Recently, Avista partnered with USP on a successful go-live weekend. Even in the midst of a pandemic, the team was able to achieve a successful upgrade ahead of the original schedule.
“Avista successfully completed an upgrade of our Oracle Utilities Customer Care and Billing and Meter Data Management systems. It was a significant accomplishment on multiple fronts, and USP’s resources played an instrumental role in the team’s success! This project implemented significant changes to our operating environment with minimal downtime and no post-upgrade issues. Pre-upgrade batch and contact center target metrics were achieved within days following the upgrade. The resources USP provided were outstanding in their area of expertise and worked seamlessly within the broader team,” said Avista Applications Delivery Manager Graham Smith.
About Avista Utilities:
Avista Utilities is involved in the production, transmission and distribution of energy. We provide energy services and electricity to 395,000 customers and natural gas to 363,000 customers in a service territory that covers 30,000 square miles in eastern Washington, northern Idaho and parts of southern and eastern Oregon, with a population of 1.7 million. Avista Utilities is an operating division of Avista Corp. (NYSE: AVA). For more information, please visit www.myavista.com.
About Utility Solutions Partners, LLC:
USP is a professional and technical services company solely focused on providing implementation, integration, and support services for the Oracle Utilities Product Suite. USP offers full life-cycle services to electric, gas, water, wastewater and solid waste utilities. Our clients include municipal utilities, cooperatives, and investor owned utilities with customer bases ranging from under 50,000 to over one million accounts.
At USP we install confidence, not just software. Please visit us at https://www.utilitysolutionsllc.com to learn how USP can help you navigate your technology investments.