Services

Beyond Technology. Building Trust.

As a full-service technology firm built by seasoned utility experts, we specialize in implementing, integrating, and supporting solutions like Oracle Energy & Water Product Suite, or Aptumo the Next-Gen CIS Platform powered by Salesforce.

We understand the challenges utilities face with software and go beyond simply implementing systems. Our team of experienced professionals, many with backgrounds in utility companies, provides a trusted partnership that leverages our unique client-side perspective.

We’ll guide you through the entire process, from implementation and integration to knowledge sharing, efficiency improvements, and ensuring you leverage the latest technology for optimal results.

The best part? We’re flexible and easy to work with…which is rare to find these days. We offer different service packages and custom agreements to fit your needs and budget.

Our Confidence Accelerators

Proven Agile & Enhancement Release Approach

Automated Parallel Billing

Testing Automation

Expert Learning Programs

Implementations

Feeling overwhelmed by the thought of implementing a new system?  Don’t worry, USP is here to be your implementation partner! We know large-scale projects can be scary, but with our standardized approach, you can avoid the typical pitfalls and achieve your goals smoothly.

Here’s how we work:

  • Clear steps, clear roles: We break down the process into well-defined stages, with everyone knowing their part.
  • Success is a team effort: We believe in strong team engagement and management support to ensure smooth sailing.
  • Planning is key: We do our homework with proper planning, project controls, and quality checks to avoid surprises.


From there, we’ll guide you through a well-defined journey with clear milestones:

  • Initiation: We get things started with a solid foundation.
  • Planning: We map out the details for a successful project.
  • Execution: We put the plan into action, step-by-step.
  • Tracking & Control: We monitor progress and make adjustments as needed.
  • Closure: We wrap things up and ensure everything runs smoothly.


Finally, we’ll follow best practices each step of the way and provide end-to-end project management:

  • Start-Up: Laying the groundwork for success.
  • Requirements Analysis: Figuring out exactly what you need.
  • Design and Construction: Building your system according to your requirements.
  • Testing: Making sure everything works perfectly.
  • Deployment: Launching your new system smoothly.
  • Post Go-Live (Stabilization): Supporting you after launch for a seamless transition.


With USP, you’ll have a supportive partner by your side, helping you navigate the implementation process with confidence and clarity.

Four people perform software implementation services on an oversized laptop computer.

Implementations

Feeling overwhelmed by the thought of implementing a new system?  Don’t worry, USP is here to be your implementation partner! We know large-scale projects can be scary, but with our standardized approach, you can avoid the typical pitfalls and achieve your goals smoothly.

Here’s how we work:

  • Clear steps, clear roles: We break down the process into well-defined stages, with everyone knowing their part.
  • Success is a team effort: We believe in strong team engagement and management support to ensure smooth sailing.
  • Planning is key: We do our homework with proper planning, project controls, and quality checks to avoid surprises.


From there, we’ll guide you through a well-defined journey with clear milestones:

  • Initiation: We get things started with a solid foundation.
  • Planning: We map out the details for a successful project.
  • Execution: We put the plan into action, step-by-step.
  • Tracking & Control: We monitor progress and make adjustments as needed.
  • Closure: We wrap things up and ensure everything runs smoothly.


Finally, we’ll follow best practices each step of the way and provide end-to-end project management:

  • Start-Up: Laying the groundwork for success.
  • Requirements Analysis: Figuring out exactly what you need.
  • Design and Construction: Building your system according to your requirements.
  • Testing: Making sure everything works perfectly.
  • Deployment: Launching your new system smoothly.
  • Post Go-Live (Stabilization): Supporting you after launch for a seamless transition.


With USP, you’ll have a supportive partner by your side, helping you navigate the implementation process with confidence and clarity.

Four people perform software implementation services on an oversized laptop computer.

Implementations

Feeling overwhelmed by the thought of implementing a new system?  Don’t worry, USP is here to be your implementation partner! We know large-scale projects can be scary, but with our standardized approach, you can avoid the typical pitfalls and achieve your goals smoothly.

Here’s how we work:

  • Clear steps, clear roles: We break down the process into well-defined stages, with everyone knowing their part.

  • Success is a team effort: We believe in strong team engagement and management support to ensure smooth sailing.

  • Planning is key: We do our homework with proper planning, project controls, and quality checks to avoid surprises.

From there, we’ll guide you through a well-defined journey with clear milestones:

  • Initiation: We get things started with a solid foundation.

  • Planning: We map out the details for a successful project.

  • Execution: We put the plan into action, step-by-step.

  • Tracking & Control: We monitor progress and make adjustments as needed.

  • Closure: We wrap things up and ensure everything runs smoothly.

Finally, we’ll follow best practices each step of the way and provide end-to-end project management:

  • Start-Up: Laying the groundwork for success.

  • Requirements Analysis: Figuring out exactly what you need.

  • Design and Construction: Building your system according to your requirements.

  • Testing: Making sure everything works perfectly.

  • Deployment: Launching your new system smoothly.

  • Post Go-Live (Stabilization): Supporting you after launch for a seamless transition.

With USP, you’ll have a supportive partner by your side, helping you navigate the implementation process with confidence and clarity.

Four people perform software implementation services on an oversized laptop computer.

Managed Services

We know that implementing and upgrading systems is a big job, but keeping them running smoothly is just as important. That’s where we come in!

Think of us as your utility tech sidekick, able to:

  • Provide ongoing support: We’ll be there for you, ready to answer questions and fix any issues that pop up.
  • Adapt to change: As your business needs evolve, we’ll adapt our support to keep up.


We’re not just about generic solutions – we offer managed services tailored to your specific needs and budget. We have a toolbox full of proven processes and tools to help you manage your day-to-day operations like a champ.

Plus, we’ve developed a set of comprehensive support packages you can customize to fit your unique situation. Think of it as a pick-and-mix of services to find the perfect fit for your needs.

A person on a laptop computer speaking on a headset.

Managed Services

We know that implementing and upgrading systems is a big job, but keeping them running smoothly is just as important. That’s where we come in!

Think of us as your utility tech sidekick, able to:

  • Provide ongoing support: We’ll be there for you, ready to answer questions and fix any issues that pop up.
  • Adapt to change: As your business needs evolve, we’ll adapt our support to keep up.


We’re not just about generic solutions – we offer managed services tailored to your specific needs and budget. We have a toolbox full of proven processes and tools to help you manage your day-to-day operations like a champ.

Plus, we’ve developed a set of comprehensive support packages you can customize to fit your unique situation. Think of it as a pick-and-mix of services to find the perfect fit for your needs.

A person on a laptop computer speaking on a headset.

Managed Services

We know that implementing and upgrading systems is a big job, but keeping them running smoothly is just as important. That’s where we come in!

Think of us as your utility tech sidekick, able to:

  • Provide ongoing support: We’ll be there for you, ready to answer questions and fix any issues that pop up.

  • Adapt to change: As your business needs evolve, we’ll adapt our support to keep up.

We’re not just about generic solutions – we offer managed services tailored to your specific needs and budget. We have a toolbox full of proven processes and tools to help you manage your day-to-day operations like a champ.

Plus, we’ve developed a set of comprehensive support packages you can customize to fit your unique situation. Think of it as a pick-and-mix of services to find the perfect fit for your needs.

A person on a laptop computer speaking on a headset.

Upgrades

We at USP have aced tons of CIS solution upgrades, and we’ve developed a safe and efficient method to make it smooth sailing for you.

Here’s how we do it:

  1. We take a good look under the hood.
    We do a thorough check-up of your current system. This helps us understand how everything works, like its performance, connections, and any custom features.

  1. Upgrade time! (But without the surprises)
    We upgrade the technical stuff first, without adding any new features. This way, we avoid any unexpected bumps in the road and keep things stable.

  1. Time to add the bells and whistles!
    Once the technical upgrade is done smoothly, we can confidently introduce the new features. We’ll test them thoroughly, train your team, and plan the rollout, so everything goes live like clockwork.

The result? A stress-free upgrade with minimal hassle, leaving you with a reliable, upgraded system ready to take on your business needs.

Three people perform software update services on an oversized laptop computer.

Upgrades

We at USP have aced tons of CIS solution upgrades, and we’ve developed a safe and efficient method to make it smooth sailing for you.

Here’s how we do it:

  1. We take a good look under the hood.
    We do a thorough check-up of your current system. This helps us understand how everything works, like its performance, connections, and any custom features.

  1. Upgrade time! (But without the surprises)
    We upgrade the technical stuff first, without adding any new features. This way, we avoid any unexpected bumps in the road and keep things stable.

  1. Time to add the bells and whistles!
    Once the technical upgrade is done smoothly, we can confidently introduce the new features. We’ll test them thoroughly, train your team, and plan the rollout, so everything goes live like clockwork.

The result? A stress-free upgrade with minimal hassle, leaving you with a reliable, upgraded system ready to take on your business needs.

Three people perform software update services on an oversized laptop computer.

Upgrades

We at USP have aced tons of CIS solution upgrades, and we’ve developed a safe and efficient method to make it smooth sailing for you.

Here’s how we do it:

We take a good look under the hood.
We do a thorough check-up of your current system. This helps us understand how everything works, like its performance, connections, and any custom features.

Upgrade time! (But without the surprises)
We upgrade the technical stuff first, without adding any new features. This way, we avoid any unexpected bumps in the road and keep things stable.

Time to add the bells and whistles!
Once the technical upgrade is done smoothly, we can confidently introduce the new features. We’ll test them thoroughly, train your team, and plan the rollout, so everything goes live like clockwork.

The result? A stress-free upgrade with minimal hassle, leaving you with a reliable, upgraded system ready to take on your business needs.

Three people perform software update services on an oversized laptop computer.

Cloud Services

Imagine running your CIS solution in the cloud. It’s like having a reliable and efficient assistant that takes care of the heavy lifting, so you can focus on what matters most: serving your customers.

Here’s how the cloud can empower your utility:

  • Embrace new tech without the hassle: Easily adopt new features and updates with cloud technology.
  • Minimize risks: The cloud provides a secure and reliable environment for your data.
  • Stay ahead of the curve: Get access to the latest product releases without needing extensive upgrades.
  • Simplify complex integrations: Handle even the most intricate connections with ease.
  • Reduce IT workload: Let the cloud handle the maintenance and frees up your IT team for more strategic initiatives.
A man sitting on a couch working on a laptop.

Cloud Services

Imagine running your CIS solution in the cloud. It’s like having a reliable and efficient assistant that takes care of the heavy lifting, so you can focus on what matters most: serving your customers.

Here’s how the cloud can empower your utility:

  • Embrace new tech without the hassle: Easily adopt new features and updates with cloud technology.
  • Minimize risks: The cloud provides a secure and reliable environment for your data.
  • Stay ahead of the curve: Get access to the latest product releases without needing extensive upgrades.
  • Simplify complex integrations: Handle even the most intricate connections with ease.
  • Reduce IT workload: Let the cloud handle the maintenance and frees up your IT team for more strategic initiatives.
A man sitting on a couch working on a laptop.

Cloud Services

Imagine running your CIS solution in the cloud. It’s like having a reliable and efficient assistant that takes care of the heavy lifting, so you can focus on what matters most: serving your customers.

Here’s how the cloud can empower your utility:

  • Embrace new tech without the hassle: Easily adopt new features and updates with cloud technology.

  • Minimize risks: The cloud provides a secure and reliable environment for your data.

  • Stay ahead of the curve: Get access to the latest product releases without needing extensive upgrades.

  • Simplify complex integrations: Handle even the most intricate connections with ease.

  • Reduce IT workload: Let the cloud handle the maintenance and frees up your IT team for more strategic initiatives.
A man sitting on a couch working on a laptop.

Staff Augmentation

Sometimes, even the best-planned projects need a helping hand. Large implementations and upgrades can throw some curveballs, and that’s where USP comes in.

We understand that you might need extra resources to:

  • Stay on track: Keep your project moving forward and hit those important milestones.
  • Fill skill gaps: Bring in specific functional and technical expertise to ensure everything runs smoothly and follows best practices.


As an Oracle Certified Partner and Salesforce Consulting Partner, we can provide highly skilled project resources to help your team achieve its goals.

  • Project/Program Managers: We’ll keep everything organized and on track.
  • Functional Architects: We understand the business side and make sure the system fits your needs.
  • Technical Architects: We’re the tech wizards behind the scenes, ensuring everything works smoothly.
  • Integration Architects: We’ll connect your new system seamlessly with your existing ones.
  • Conversion Specialists: We’ll migrate your data safely and securely.
  • Design/Development Specialists: Both onshore and offshore, they’ll build the system to your specifications.
  • Training Specialists: We’ll get your team up to speed on the new system.
  • Testing Specialists: We’ll catch any bugs before they cause problems.
A woman working on a laptop looking at USP staff member profiles.

Staff Augmentation

Sometimes, even the best-planned projects need a helping hand. Large implementations and upgrades can throw some curveballs, and that’s where USP comes in.

We understand that you might need extra resources to:

  • Stay on track: Keep your project moving forward and hit those important milestones.
  • Fill skill gaps: Bring in specific functional and technical expertise to ensure everything runs smoothly and follows best practices.


As an Oracle Certified Partner and Salesforce Consulting Partner, we can provide highly skilled project resources to help your team achieve its goals.

  • Project/Program Managers: We’ll keep everything organized and on track.
  • Functional Architects: We understand the business side and make sure the system fits your needs.
  • Technical Architects: We’re the tech wizards behind the scenes, ensuring everything works smoothly.
  • Integration Architects: We’ll connect your new system seamlessly with your existing ones.
  • Conversion Specialists: We’ll migrate your data safely and securely.
  • Design/Development Specialists: Both onshore and offshore, they’ll build the system to your specifications.
  • Training Specialists: We’ll get your team up to speed on the new system.
  • Testing Specialists: We’ll catch any bugs before they cause problems.
A woman working on a laptop looking at USP staff member profiles.

Staff Augmentation

Sometimes, even the best-planned projects need a helping hand. Large implementations and upgrades can throw some curveballs, and that’s where USP comes in.

We understand that you might need extra resources to:

  • Stay on track: Keep your project moving forward and hit those important milestones.

  • Fill skill gaps: Bring in specific functional and technical expertise to ensure everything runs smoothly and follows best practices.

As an Oracle Certified Partner and Salesforce Consulting Partner, we can provide highly skilled project resources to help your team achieve its goals.

  • Project/Program Managers: We’ll keep everything organized and on track.

  • Functional Architects: We understand the business side and make sure the system fits your needs.

  • Technical Architects: We’re the tech wizards behind the scenes, ensuring everything works smoothly.

  • Integration Architects: We’ll connect your new system seamlessly with your existing ones.

  • Conversion Specialists: We’ll migrate your data safely and securely.

  • Design/Development Specialists: Both onshore and offshore, they’ll build the system to your specifications.

  • Training Specialists: We’ll get your team up to speed on the new system.

  • Testing Specialists: We’ll catch any bugs before they cause problems.
A woman working on a laptop looking at USP staff member profiles.

Advisory Services

At USP, we’re not just tech wizards – we’re utility experts too! Our team is filled with experienced professionals who know the ins and outs of both the business and the technology.

Why is this important? Because we don’t just understand the software, we understand your challenges. We’ve been in your shoes, working on the front lines of utility operations. This means we can:

  • Speak your language: We understand the unique meters-to-cash process and the complexities you face.
  • Offer insightful advice: We can provide targeted and actionable recommendations to help you.
  • Optimize your tech investments: Get the most bang for your buck.
  • Unlock the full potential of your existing systems.
  • Navigate complex projects: From turnaround situations to best practices implementation and upgrades, we’re here to guide you.

Our goal is to be your long-term partner in success. We want to help you navigate the ever-changing tech landscape and achieve your goals.

Think of us as your trusted advisor – someone you can rely on for expert advice and unwavering support.

An oversized tablet computer displaying a video of a person pointing to computer charts advising other people.

Advisory Services

At USP, we’re not just tech wizards – we’re utility experts too! Our team is filled with experienced professionals who know the ins and outs of both the business and the technology.

Why is this important? Because we don’t just understand the software, we understand your challenges. We’ve been in your shoes, working on the front lines of utility operations. This means we can:

  • Speak your language: We understand the unique meters-to-cash process and the complexities you face.
  • Offer insightful advice: We can provide targeted and actionable recommendations to help you.
  • Optimize your tech investments: Get the most bang for your buck.
  • Unlock the full potential of your existing systems.
  • Navigate complex projects: From turnaround situations to best practices implementation and upgrades, we’re here to guide you.

Our goal is to be your long-term partner in success. We want to help you navigate the ever-changing tech landscape and achieve your goals.

Think of us as your trusted advisor – someone you can rely on for expert advice and unwavering support.

An oversized tablet computer displaying a video of a person pointing to computer charts advising other people.

Advisory Services

At USP, we’re not just tech wizards – we’re utility experts too! Our team is filled with experienced professionals who know the ins and outs of both the business and the technology.

Why is this important? Because we don’t just understand the software, we understand your challenges. We’ve been in your shoes, working on the front lines of utility operations. This means we can:

  • Speak your language: We understand the unique meters-to-cash process and the complexities you face.

  • Offer insightful advice: We can provide targeted and actionable recommendations to help you.

  • Optimize your tech investments: Get the most bang for your buck.

  • Unlock the full potential of your existing systems.

  • Navigate complex projects: From turnaround situations to best practices implementation and upgrades, we’re here to guide you.

Our goal is to be your long-term partner in success. We want to help you navigate the ever-changing tech landscape and achieve your goals.

Think of us as your trusted advisor – someone you can rely on for expert advice and unwavering support.

An oversized tablet computer displaying a video of a person pointing to computer charts advising other people.

OFFSHORE CAPABILITIES

At USP, we understand the unique challenges that utilities face when it comes to implementing, managing, and upgrading complex software systems. That’s why we’ve established Utility Solutions Offshore (USO), a team of experts who can provide you with the support you need to achieve your goals. Our USO team leverages their deep experience in multiple utility software suits (including the Oracle Energy & Water Product Suite and Aptumo, the Next-Gen CIS Platform powered by Salesforce) to deliver a wide range of services, including:

  • Round-the-clock support
  • Helping you to free up internal IT resources
  • Efficient implementations and upgrades
  • Faster development times
  • Highly skilled workforce at cost efficient price point
Utility Solutions Offshore (USO) logo.

OFFSHORE CAPABILITIES

At USP, we understand the unique challenges that utilities face when it comes to implementing, managing, and upgrading complex software systems. That’s why we’ve established Utility Solutions Offshore (USO), a team of experts who can provide you with the support you need to achieve your goals. Our USO team leverages their deep experience in multiple utility software suits (including the Oracle Energy & Water Product Suite and Aptumo, the Next-Gen CIS Platform powered by Salesforce) to deliver a wide range of services, including:

  • Round-the-clock support
  • Helping you to free up internal IT resources
  • Efficient implementations and upgrades
  • Faster development times
  • Highly skilled workforce at cost efficient price point
Utility Solutions Offshore (USO) logo.

OFFSHORE CAPABILITIES

At USP, we understand the unique challenges that utilities face when it comes to implementing, managing, and upgrading complex software systems. That’s why we’ve established Utility Solutions Offshore (USO), a team of experts who can provide you with the support you need to achieve your goals. Our USO team leverages their deep experience in multiple utility software suits (including the Oracle Energy & Water Product Suite and Aptumo, the Next-Gen CIS Platform powered by Salesforce) to deliver a wide range of services, including:

  • Round-the-clock support
  • Helping you to free up internal IT resources
  • Efficient implementations and upgrades
  • Faster development times
  • Highly skilled workforce at cost efficient price point
Utility Solutions Offshore (USO) logo.

Check Out Our Current Projects

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