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Managed Support Services

Implementing and Upgrading your critical utility business applications can be a large undertaking. Equally important is being able to provide on-going support, and the ability to adapt to changing business requirements once your systems are in production.

USP has the knowledge and experience to provide Managed Support Services, tailored to your specific needs and budget.

We offer a variety of support options, incorporating proven processes and tools to manage the complex nature of your day-to-day operations.

We have developed a set of Comprehensive Support Packages, which can be customized to suit your unique needs:

 

Basic Support

  • Triage and troubleshooting
  • Documentation
  • Knowledge transfer
  • Unit and regression testing

 

Advanced Support

  • Includes basic support features
  • System and process enhancements
  • End-user training
  • Implementation support
  • Patches and services packs

 

Premier Support

  • Includes basic and advanced support features
  • Database and environment management
  • Performance tuning
  • After-hours monitoring
  • Oracle service request management
  • Product(s) upgrade every 18-24 months