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It’s hard to overstate the importance of accurate and timely billing for utilities. Because of the complexity of these systems, utility companies invest in high-quality billing solutions. And when any organization is moving from a legacy billing system to a new system, upgrading, or even implementing rate changes, transferring that old data can become a… Read More

The customer information system (CIS) is vital to any utility company. It covers everything from consumption and metering process to payments, collections and other downstream processes. While CIS transformations are critical, they are also high-risk, high-dollar projects, which leaves many utility companies concerned about how to be successful or even where to get started. These… Read More

Today’s core business systems play a critical role in utilities’ success but can be very complex and burdensome to handle in-house. Internal maintenance and necessary upgrades are time-consuming and can divert staff from other critical projects, such as ones that focus on increasing customer satisfaction. These systems require experience and expert knowledge of best practices,… Read More

The time has come to move to the cloud. Aging infrastructures are making it difficult to meet demands, and growing regulations require increased flexibility, agility, and efficiency. To top it all off, customer expectations are evolving. Did you know: Utilities could save a great deal with cloud solutions. According to Gartner, energy providers invest up… Read More